Resources for Clients and Community Partners
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Need assistance? Click on the link to schedule an appointment with our program to speak to a member of your team: Schedule an appointment
Hours of Operation
Monday-Thursday 9am-5pm
Friday (Virtual Only) 9am-4pm
Last Saturday of every Month 9am-4pm
Program Number: 512-381-4520
South Location: 2900 S I-35 Frontage Rd, Austin, TX 78704
North Location: 5900 Airport Blvd, Austin, TX 78752
Community Partners need to refer a client/patient? Click on the link:
Prosper Health Coverage Patient/Client Referral Form
To make an appointment at a Community Resource Center outside Travis County, click on the following scheduling links /
| Location | Resource Center | Scheduling Link |
| Marble Falls | Burnet County Community Resource Center | Schedule here |
| Johnson City | Blanco County Community Resource Center | Schedule here |
| Liberty Hill | Williamson County Community Resource Center | Schedule here |
| Llano | Llano County Community Resource Center | Schedule here |
| Jarrell: (Williamson County) | Jarrell Library and Community Resource Center | Schedule here |
| Georgetown (Williamson County) | Carver Center for Families | Schedule here |
Important Health Coverage Updates
Federal Cuts Slash More Than $2M from Foundation Communities’ Health Coverage Program Navigator Funding: Click Here to Read More
DACA Marketplace Eligibility Update: Click Here
What to Bring to Enrollment Appointment: Click Here
2025 Marketplace Plans: Doctor and Hospital Networks
Click link to view each chart:
Click link to view each chart:
Click link to view each chart:
2025 Marketplace Health Insurance Company Contact Information
| Insurance (click for website) | Phone Number | |
| Aetna | 1-833-570-6670 | |
| Ambetter | 1-877-687-1196 | |
| BCBS | 1-888-697-0683 | |
| Oscar | 1-855-672-2755 | |
| BaylorScottWhite | 1-844-633-5325 | |
| Sendero | 1-844-800-4693 | |
| UnitedHealthCare | 1-800-806-0451 | |
| Moda | 1-844-931-1779 | |
| Imperial Health | 1-800-806-0451 |
*Reminder: Make Your first payment before the first of the month your plan begins.
Haz tu primer pago antes del primero del mes que comienza su plan.
General Health Coverage Information
Insurance Terms Explained: English / Spanish
COBRA vs. Marketplace Plans: English / Spanish
What is Health Saving Account (HSA): Click Here
Dealing with Out-of-Network Emergency? English / Spanish
Short-Term Plans Explanation: English / Spanish
Advice on Dental Insurance: Click Here
Does you job offers health coverage or HRA?
Marketplace How-Tos
Get MP Username & Password: English / Spanish
How to Set Up or Remove Two-Factor Authentication: Click here
Finish Enrollment from Home: Click Here
Preview Plans/Prices: Click Here
Upload MP Documents: English / Spanish
Appeal Payment Denial: Click Here
Contest Billing Errors: Click Here
Application Sent Your Child to HHSC (Medicaid/CHIP)?
Next Steps for Parents: English / Spanish
Follow up on HHS on Medicaid/CHIP Application: Click Here
Check YourTexasBenefits Messages from HHS: English / Spanish
Need proof you were denied Medicaid? Click Here
Using Your Plan
*Please contact us if additional assistance is needed – 512-381-4520*
Finding a Mental Health Care Therapist/Counselor: English / Spanish
Health Insurance Payments Tracking Tool: Click here
If you are NOT Marketplace Eligible
Local Care Options for Uninsured including Travis, Surrounding Counties & Sexual Health: Click Here
Eligible for Medicare & Need Help?: Click here
Medical Programs for Refugees & Asylees: Click Here
2024 Tax Season
2024 Repayment Caps: English / Spanish
How to download 1094-A: English / Spanish
How to Avoid Repaying IRS Financial Help: Click Here
Blank Form 1095-A with instructions: 2024 / 2022 / 2019
VITA Program Advice for Clients with Multiple 1095-As: Click Here
Additional Community Resources: Click Here
Austin Resource Guide: Click Here
Additional Foundation Communities/Prosper Centers Services
| Program | Website Link |
| Tax Help | Click Here |
| Financial Wellness/Benefits Assistance | Click Here |
| College Hub | Click Here |
| Healthy Living Programs Calendar (Food Pantries, Fitness Classes, & more) | Click here |